Delete your Zxee account

You can delete your Zxee account and the personal information linked to it at any time. You don't need to reinstall the app to do it.

Before you delete: your wallet and your money

Deleting your Zxee account does not delete your wallet or the USDC in it. Zxee never holds your funds, so we can't move them for you.

If your wallet holds any USDC, you must send it to another wallet or account before you can delete your Zxee account.
If your wallet is empty, you can delete right away.
Accounts with other providers (for example, a provider you used to buy or sell USDC or link a bank) are separate. Close those directly with that provider.

Option 1: Delete in the app

Open Zxee and go to Settings > Delete account.
Confirm with the one-time code we text to your phone.
If your wallet still holds funds, the app will ask you to move them out before it lets you delete your account.

Option 2: Request deletion online

If you no longer have the app, send your request here. To protect your account, we'll text a one-time code to the phone number on your account to confirm the request came from you.

If your wallet still holds funds, we'll ask you to move them out before we complete deletion.

Prefer email? Send a message to support@zxee.app with the subject line "Delete my account" and include the phone number on your account and your @handle, if you remember it.

Delete some of your data without deleting your account

You can delete some of your data and keep your account:

Contacts: turn off contacts access in your phone's settings, and email support@zxee.app with the subject "Delete my contacts" to remove any contacts we've stored.
Profile photo and email: remove or change them in the app under Settings > Profile, or ask us to delete them.
Other data: email support@zxee.app with the subject "Delete my data", include the phone number on your account, and tell us what you want deleted.

We'll confirm your request by text and complete it within 30 days. We can't delete records the law requires us to keep, such as transaction, verification and compliance records, which we generally keep for five years, or anything recorded on the public blockchain.

What happens next

We'll confirm we received your request and complete deletion within 30 days. We'll let you know by text or email when it's done.

What we delete

Your profile (name, @handle, email, photo), contacts you shared with us, referral and fee-credit records, device and usage data, and any links between your account and partner apps.

What we keep, and why

Records the law requires us to keep, such as transaction, verification, and compliance records, generally for five years.
Information held by other providers under their own privacy policies. Contact them directly to delete it.
Your wallet address and transactions on the Base blockchain. The blockchain is public and permanent, so no one can delete these.

We also ask our service providers to delete your information.

Questions? Email support@zxee.app or call (603) 957-7775. See our Privacy Policy for details.

Zxee, LLC · Delete your account · Effective October 21, 2026